FAQ COVID-19



Your health and safety are our priorities


At Hotel Le Sud, the health, safety and well-being of our guests and staff are our top priorities.

In order to welcome you in complete serenity, we have put in place a reinforced sanitary protocol in line with government and professional recommendations, and provided the equipment necessary to protect you and our staff. These measures will last as long as necessary.

We thank you for your trust, understanding and cooperation throughout this exceptional period. As soon as you arrive, our team will welcome you in the best possible conditions, ensuring that all barriers are in place.

All our measures

- Hydro-alcoholic gel available at reception and on each floor near the elevator.
- Communal areas disinfected on a regular basis.
- Reinforced cleaning of spaces and furniture.
- Regular disinfection of points of contact (elevator, door handles, staircase banisters, counters, etc.).
- Limit of one person per elevator (or couple and family traveling together).
- Adapted arrival and departure procedures.
- Possibility of online pre-registration.
- Contactless payment by credit card with invoice sent by email.
- Masks must be worn in common areas.
- Respect for barrier gestures and social distancing rules.
- Keep keys until departure.
- Systematic cleaning of room keys and payment terminal.
- A room disinfected before your arrival, and re-seated only at your request.
- Our room cleaning service will only intervene with your agreement.
- Airing of rooms on each visit.
- Cleaning kit changed between each room.
- Linen washed at 60° minimum by our partner Elis.
- Breakfast to be reserved at reception and eaten in your room.
- A team trained in new sanitary standards at your service.
- Designation of a sanitary protocol referent in charge of its application, updating and staff training.
- Staff training in reinforced hygiene rules, barrier gestures and social distancing.
- Display of essential health information.
- Provision of personal protective equipment (hydroalcoholic gel, masks, gloves, wipes, soap, etc.).
- Masks worn by all staff.